Returns policy

If for any reason you are not satisfied with a product, you can return it and we will replace it or return its value. Returns may be made subject to the following conditions:

- The return of goods to be done within 14 calendar days from the date of receipt.
- The goods must be in excellent condition and not used or opened, in their original packaging and be accompanied by all relevant supporting documents of the transaction (Retail Receipt or Invoice and Shipping Card).
- For hygiene reasons returns / changes are not accepted for lip gloss, mascara, lip liner, eye liner, nail polishes and generally items that come in contact with the skin to be used.

Product return

You can return your order to our store or by post with ELTA - Courier at the address Mithymna Lesvos, Villagetrain Store, PC 81108.

Any return of products is done only after telephone consultation or sending e-mail to [email protected]

The buyer can choose:
- the return of the product & its exchange with another product of equal or greater value. In this case, the shipping cost reaches 6 € as 3 € are charged for the shipment of the new parcel and another 3 € for the receipt of the old one and return to our headquarters.
- compensation equal to the cost of the returned products without the value of the transport