Terms and conditions

INTRODUCTION

The website www.mysense.gr is an e-commerce page accessible via the internet and includes the online store of the sole proprietorship under the name "VOUROU ARCHONTIA", hereinafter "Business", which is based in Mithymna, Lesvos, Mithymna Port, with A. Φ.Μ. 053422277, Δ.Ο.Υ. ΜΥΤΙΛΗΝΗΣ.

The e-shop of the Company enables both its customers and all internet users to be immediately informed about the products offered by the Company for retail sale (perfumes, cosmetics and accessories), as well as to make their purchases electronically.

The use of the electronic pages and services of the Company's website by the visitor / user presupposes his unconditional agreement with the terms and conditions of use mentioned below, which apply to the entire content of his website. The visitor / user must read them carefully before using the services of the website and if he does not agree he should not use their services and content. In any case, the continued use of the above website even after any (any) changes, means the unconditional acceptance of these terms by the visitor / user.

The Company reserves the right at any time and without notice to revise, modify or repeal these Terms unilaterally, in its sole discretion, while updating this text for any other changes or additions. It also reserves the right to introduce more specific terms of use, which are considered as a whole with these general terms of use, but in case of conflict between them, the specific terms of use prevail. Any invalidity of any of these Terms does not invalidate the remainder. The non-exercise by the Company of its rights deriving from these Terms, does not imply its waiver of these rights, nor does it lead to the tacit abolition of a Term. The Company is not responsible for violation of these Terms due to reasons of force majeure, such as earthquakes, fires, floods, extreme weather events, strikes, etc.

Each visitor / user uses this website at their own risk, and its content can in no way be construed as providing direct or indirect advice or prompting visitors / users to take any action.

The use of this website must be done exclusively for legal purposes and in a way that does not impede its use by third parties. The visitor / user is obliged to use it in accordance with the law, good manners and these Terms.

1. TERMS OF USE

These terms of use determine how to use the Company's service. The use of the electronic pages and services of the Company's website by the visitor / user presupposes the unconditional agreement and acceptance with the terms stated in it, as they apply from now on (hereinafter "Terms"). If a user does not agree with these terms and conditions, then he must not use the Company's website and leave its page.

For the realization of transactions on the website of the Company, the registration of the user is required by completing the electronic registration application. The user declares that his information is accurate and true and accepts that the Company, in case it finds that the true information has not been declared, has the right to cancel the user's registration and to refuse the sale of any product.

When registering on the Company's website, the user sets and submits his personal passwords, ie his personal username, and his personal password based on the instructions provided to him in order to be the valid and accepted codes. Upon completion of the registration, the visitor / user automatically acquires the possibility of online purchases from the Company's website. These codes are strictly personal to each visitor / user and should not be disclosed to any third party. The use of the registration service by the users implies their provision of consent to the Company for the processing of their data in the context of the provision of the service.

Users are responsible for all operations carried out with the Personal Passwords and are obliged to immediately notify the Company of any unauthorized use that may be carried out with them and of any (even possible) breach of security. The Company declares that it considers the information of the users confidential and does not disclose it to third parties for commercial or other purposes.

Users can contact the company via the number 2253072211 or by sending an e-mail to the email address [email protected]. Through the above ways of communication the user can also confirm his personal data kept by the Company in its information systems, to request their correction, change or deletion. In case the user wishes to be deleted from the database kept by the Company, he must send a deletion statement from the Company's information system. In the opposite case, ie where the Company does not receive a statement from the user to delete it from its information system, it reserves the right to retain the user's personal data in the context of providing the service and sending promotional messages.

The user expressly and unreservedly states, agrees and accepts that:

a. is solely responsible and accountable for the e-mail address (e-mail) which he declares during his registration (which he declares to be real, true and under his complete and exclusive control),

b. the Company is not responsible for any damage to the user from any third party access to its e-mail or illegal use of Personal Passwords by third parties, due to their leakage or for any other reason and reserves the right to request compensation from the user, in case who has suffered any kind of damage from the arbitrary or illegal use of the Personal Passwords. The Company also reserves the right to request further information / supporting documents from the user to confirm that he is the legal holder of the e-mail address declared by him or has permission to use it from its legal holder. In case the user refuses to send the required data / documents or the Company finds that the user is not the legal owner of the e-mail address, or in case of violation of the Terms of Use, the Company is entitled at any time to terminate the access, to refuse any current or future use of its website and reserves the right to delete the user from its website.

2. PRODUCTS - AVAILABILITY - FEATURES

The products available for sale, their characteristics, prices and stock, can be found at the website "www.mysense.gr". Users / visitors can search for more information about each product by clicking on the product icon.

The Company is committed to the completeness and validity of the information provided on its website, regarding the available products, subject to any technical or typographical errors, which can not be predicted or have occurred unintentionally or due to interruptions of the websites or due to force majeure or through the fault of third parties.

It is particularly pointed out that the Company is not responsible for defective products, untrue or inaccurate information concerning the goods of third parties (suppliers) which are sold or offered through its website. The relevant responsibility lies solely with the third party suppliers. The addresses of the suppliers are at the disposal of the customers in case they are not mentioned on the packaging of the products.

3. LIMITATION OF BUSINESS LIABILITY

Visitors / users who do not trust this website are requested not to visit or use this website or the services offered through it. Users / visitors are also encouraged to use anti-virus software or other malicious programs and components.

The Company is not liable to visitors / users for any damages that may arise from the execution or not of their order.

The Company declares that it pays the utmost care for the timely information of its customers regarding the availability or not of the products and goods of third parties, but it does not bear any responsibility for their availability.

The Company provides its available products and goods through its website "exactly as they are and are located". The Company is not responsible and is not liable for any errors in features, photos and product prices listed on its website and can not guarantee that there will be no errors for any reason when entering and / or updating the features and / or price of a product. If, due to an error, the normal retail price of a product is higher than the price stated on the product page, the Company has the right to cancel the specific order and then notify the buyer of the cancellation. In no case is the online store of the Company liable for any claims of a civil and / or criminal nature, nor for any damage (positive or negative, which indicatively and not restrictively, divisively and / or cumulatively consists in loss of profits, data, missing profits, monetary satisfaction, etc.) by visitors of the website or third parties for reasons related to the operation or not and / or use of the website and / or inability to provide information available by it and / or by any unauthorized third party interventions in products and / or information available through it.

The Company, among other things, provides links to third party websites. The Company can neither control the security nor the content of this information and therefore can not be held responsible for any kind of damage or injury that may occur as a result of the use, access or inability to use the content of third parties. The Company reserves the right at any time to remove, modify or terminate any third party service or connection to third party websites without notice, if, in its sole discretion, the law or these terms are threatened or violated.

The Company is not responsible for malfunctions that may occur in the logistical infrastructure of the user (indicative: his computer or tablet).

The Company is not responsible for any kind of warranty, express or implied, regarding the integrity, relevance, accuracy, non-infringement, availability, reliability and completeness of the information, products, accessories and services displayed on the website, but neither on the suitability of the application designed by the visitor.

Any visitor claim against the Company must be made within the first (1st) month of the appearance of the object of the claim.

The Company does not guarantee that the content of this website and the quality of the services provided through it will meet the needs, requirements and expectations of its visitors / users. Any direct, consequential, ancillary, indirect or consequential damages arising from access to, or use of this website, do not create liability for the Company, its executives, employees or associates. The Company bears absolutely no responsibility for damage or damage, or infection by cyber viruses or other malicious programs, to the computer or other electronic medium used by a user / visitor to access this website, nor is it responsible for any damage is related to inability to execute, error, omission, interruption, defect, delay in operation or transmission or system line drop, etc.

4. USER RESPONSIBILITY

Users must not mislead anyone as to the origin of the content of www.mysense.gr, damage in any way the reputation of the Company or third parties, endanger the security of the Company's website, or prevent any user from has access to the Company's website.

In any case of use illegal or contrary to these Terms, as applicable, the users are obliged to compensate the Company for any positive and negative damage.

Users are required to comply with all relevant Greek, European and International laws and regulations, including indicative and non-restrictive laws relating to the protection of intellectual property, personal data, protection of competition, etc. Also, users must do use of this website and the services offered through it in accordance with good manners and these Terms.

To the extent that it is possible to use this website on the wider internet, this should be done in accordance with the terms dictated by the "Internet Code of Conduct", and the use of practices that are contrary to this code is expressly prohibited.

5. AVAILABILITY

The company :

a. makes reasonable efforts for the maintenance and availability of its e-shop,

b. guarantees timely information to final consumers about the unavailability of its products,

c. reserves the right at any time to temporarily or permanently suspend the operation of all or part of it for reasons of maintenance or upgrade or for any other reason without prior notice. The operation of this website may also be interrupted or suspended or obstructed for reasons beyond the control or will of the Company,

d. is not responsible for acts or omissions of third parties and especially unauthorized interventions of third parties in products and / or services and / or information available through it,

e. is not responsible for technical problems that may arise to users, through its online store, when they attempt to access the website and during it, with the operation, compatibility of their own infrastructure with the use of the website.

6. REQUIREMENTS FOR USE OF THE SERVICE - MINORS

The service is only available for people aged 13 and over. We recognize and understand the importance of taking additional precautions to protect the privacy and safety of children when receiving products or services through the Company's website. Children under the age of 13 are not allowed to create their own profiles, unless their parent or guardian has given them verifiable consent.

The Company neither collects nor deals with the collection of personal data of minors. If we find that we have collected personal information of a child under the age of 13, then we will delete this data as soon as possible. If it is realized that personal data of minors have been disclosed to the Company without the consent / consent of the parents or other legal guardian of the children, every effort is made to delete this data without delay.

The parents or legal guardians of the minors are solely responsible for the protection of the minors and the Company bears no responsibility for any use of its websites by minors without the knowledge of their parents. Parents should be aware that any other information or information voluntarily provided by minors or others, in the form of e-mails, or in any other way, may be used by third parties to send unsolicited e-mails. must be taken by minors. In these cases, the Company bears no responsibility in this regard.

The Company urges all parents to inform their minor children about the safe and responsible use of the Internet, in particular regarding the submission of personal data or information through it.

7. SECURITY

The Company recognizes the importance of the issue of the security of your Personal Data as well as your electronic transactions and in order to ensure that the personal information of its visitors / users is secure, it regularly informs its employees about the privacy and security guidelines. and implements strict safeguards to protect privacy.

The Company has adopted technical and organizational measures for the legal collection, processing and effective protection of user data from any unauthorized access or disclosure, loss or misuse and alteration or destruction and has taken all reasonable steps to use only to the extent deemed necessary in the context of the services provided. The procedures and security measures followed and implemented by the Company are constantly improved in order to be up to date and to follow the technological developments. All information related to users '/ customers' personal data as well as their transactions is secure and confidential. The security of the Company's online store is achieved by the following methods:

User identification

The passwords used to identify the user are the login password (username) and the personal secret security code (password), which provide secure access to personal data every time they are registered. This information is accessible only to users of the service, who are solely responsible for maintaining confidentiality and concealment from third parties. For security reasons, the Company recommends the change of the secret security code (password) at regular intervals as well as the avoidance of using the same and easily traceable codes (eg date of birth). Also, the Company proposes the use of not only letters and numbers but also symbols to create a strong password.

Ensuring the confidentiality of the transfer of personal data

Encryption is used to ensure the confidentiality of data transfer.

Automatic disconnection

If there is no activity for 10 minutes, then the company's online store is automatically disconnected.

Controlled access (firewall)

Access to the Company's systems (servers) is controlled by a firewall, which prohibits access to systems and databases with confidential Company data and information.

Encryption

Access to the Company's systems decrypts the information it receives and then processes it. Wherever personal data is entered on the site there is encryption. Encryption is a method of encrypting information until it reaches the recipient, who uses a key to decode the information. At the order stage, all communication between the user's computer and the Company's systems is encrypted using a key, provided the user has logged in with their personal passwords.

Confidentiality of transactions

Confidentiality is taken for granted in e-commerce. All user information transmitted to the Company is considered and is strictly confidential.

8. INTELLECTUAL PROPERTY RIGHTS

All the design of the website, the content, sounds, texts, images, photos, products and its settings and any necessary software used in relation to it are the intellectual property of the Company and its suppliers and are protected according to the relevant provisions of Greek and European law and international conventions.

No part of this site may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, without the prior written permission of the rights associated with the content of the website and the modification of the content or software, in whole or in part, or the use of modified versions of the software for the purpose of unauthorized access to the Services or access to the Website. The names, images, shapes, logos and insignia that are mentioned / appear on the Company's website as well as the products / goods, are the exclusive trademarks of the Company or third parties protected by the relevant trademark laws, and their appearance on its website The Company shall in no way be construed as a transfer, assignment or assignment of their license or right of use.

The Company owns the trademark "MYSENSE" and its logos for Greece. The Internet visitor / user acknowledges the exclusive rights of the Company in relation to the "MYSENSE" mark and is prohibited from making any use that may adversely affect the Company's copyright. The visitor / user is prohibited from violating the intellectual property rights of the Company and its associates, suppliers or service providers, while the Company reserves the right to demand compensation for any relevant violation.

9. PERSONAL DATA PROTECTION POLICY

The management by the Company and the protection of the personal data of the visitors / users of this website, are governed by the relevant Greek and European legislation and these Terms.

The Company has already put in place a plan to restructure its policy in view of the General Regulation (2016/679) on Data Protection. The Company considers the management of your personal data a very serious matter and therefore makes every effort to fully comply with all the rules of their processing, as they arise from Greek and European law. The Company collects personal data of its users only when they provide it voluntarily. There is special care for the data collected with the help of cookies. Due to the frequent and rapid changes of technology as well as the corresponding efforts of the legislator to keep up with the legislation, the Company undertakes to inform you of any change in the policy of personal data management. In case of disagreement of the user / visitor of the Company with this policy, he must stop and avoid browsing the website of the Company.

The Company covers all personal data and data as well as the conditions of collection, processing and management of personal data of visitors / users / members of the site. In no case is this the relationship between the visitors / users / members of the site and any services that are not subject to the control / ownership of the Company.

The Company undertakes to make every effort to preserve the personal character of the user's data. Consequently, it can not be transferred to any third party (natural or legal) for any reason except in cases provided by law and exclusively to the competent authorities.

In order to carry out any transaction through the Company's website and to place products or services, it is possible to request disclosure from the user of his personal data (such as name or company name, occupation, home address or work, email address, contact telephone). The Company maintains and processes within the meaning of the General Regulation 2016/679 for Data Protection the file with the personal data of the users with the sole purpose of the execution of the orders and the contracts that will be concluded through www.mysense.gr for the sale products. Recipients of data of the file for the promotion, support and service of the transaction relationship, can be the associates of the Company, authorized employees who mediate for the delivery of the products, and any banks through which the transactions will be paid according to the choice. of the user.

The user has, within the framework of the telecommunications privacy legislation, the rights of information and objection to his personal data. The visitor / user can at any time contact the administrators of the Company's website to be informed if there is a file with his data, while at the same time he can change them or delete them from the lists whenever he wishes.

The Company maintains files with the personal data of the users exclusively for financial, tax and of course communication purposes. In the context of the continuous improvement of its services and information, it may process, under strict conditions of confidentiality and anonymity, part or all of the data that the users themselves have submitted for statistical and financial reasons.

The e-mail contact details that the user will declare, in the context of his transaction with the Company for ordering or purchasing products, can be used to directly promote similar or to inform the user about new products and services. In any case, the user may at any time object to the use of his e-mail data for the promotion or promotion of new products with a relevant statement to the Company or following the instructions contained in each communication.

Any other disclosure / transfer of your personal data, for example disclosure of login data from the Company's website, to a third party social networking site or to a web service such as Facebook, Instagram is done only with your prior explicit consent.

9.1 RIGHTS OF SUBJECTS RELATING TO PERSONAL DATA

Users reserve the following rights regarding the processing of their personal data: right to information about their personal data, right to correct and supplement their personal data, right to delete their personal data, right to withdraw their consent, right to view objections to the processing of their data.

9.2 IP ADDRESSES

The IP address is determined by the Internet Service Provider of the connection through which the visitor / user's PC has access to the Internet and then to the Company. The Company can identify the IP address through which the computer or any other electronic device accesses the Internet and then the Company's website, and this information is used for statistical purposes. The IP address is reserved for technical reasons, as well as for issues related to the security of the Company's systems. The IP address of the user, from which he visited the Website may be handed over to the competent police or judicial authorities, if duly requested. In cases where the browser requests permission to download the user's location from the Company's website, this information is used to provide more personalized information. In any case, this user license may be revoked at any time by changing its browser settings.

If the user / visitor chooses not to provide this permission, then it may not be possible to access specific services on the Company's website.

9.3 Hyperlinks

With the help of appropriate links within the Company's website, the possibility of accessing third party websites is provided. The placement of these links has been done with the sole purpose of facilitating the visitors during their internet browsing. It is in no way an indication of acceptance or approval of the content of the websites listed with a link. Each link leads to a different website, the browsing of which is subject to the terms of use of this website. The Company bears absolutely no responsibility for the content and the personal data management policy of the website listed with a link. Access through the use of the provided links to the respective website takes place at the sole responsibility of the user.

9.4 Log - in from social media

When users register or log in to the Company's client account, they also have the option of authenticating themselves and then registering or logging in to their existing profile on one of the following social networks: facebook, Instagram. For this purpose, users will find the corresponding symbols of the respective social network providers, supported by the Company's website, on the registration page or on the login page.

In order to be able to perform the authentication process for the user to register and log in, the user's IP address is transmitted to the respective social network provider. The Company has no influence on the purpose and manner of collection and further processing of data by the respective social network provider. For more information on this topic, users should read the respective provider's privacy policy.

9.5 Communication, request for information, withdrawal of consent, blocking, deletion

Users may at any time and without charge object to the use of their personal data for the future, request the complete deletion of it, or request information about the data stored by the Company for their person or their correction. They do not have to follow a specific form of communication. Users can, for example, send an email to [email protected] or use the contact form they will find on the website.

9.6 Data security

The Company has adopted technical and organizational measures for the legal collection and processing and for the effective protection of its users' data from loss, alteration or access to them by third parties. The security procedures and measures it follows and implements are constantly improved in order to be up-to-date and to follow the technological developments.

9.7 Update and modification

The Company reserves the right to modify / update individual parts of this Policy, without the obligation of prior notice. Please always read the Privacy Policy before using our website to be informed of the current version of the Policy in the event of any modifications or updates. Last update of the Privacy and Personal Data Protection Policy May 2018.

10. FACT SHEETS - CONTACT LIST (NEWSLETTERS / MAILING LISTS)

For the registration of the user in the Newsletters and the relevant Contact Directory (Newsletters & mailinglists) of the Company, the user, after filling in the required fields for the creation of a customer account, also selects the relevant indication of acceptance of receiving newsletters of the Company. The Company sends newsletters to its users at regular intervals. By creating your profile on www.mysense.gr, as a user, you are automatically included in the list of recipients of newsletters to the email you declare. In each newsletter you receive, you have the opportunity to unsubscribe, with a relevant link at the end of the email. To do this, click on the link in each newsletter. You will then follow the deletion process.

By subscribing to the Company newsletter you declare that you agree, in order to create a personalized collection of news, offers and other information about the Company newsletter and to send it to you. We can evaluate your shopping habits and searches on our website, so that we can write a newsletter that will be tailored to your requirements and interests.

The Company reserves the right to delete any recipient from the newsletter lists without justification.

The managers of the Company make every effort to ensure the smooth operation of the newsletters, however problems of a technical or organizational nature are always likely to arise. For any issue that may arise as well as for any relevant information regarding the operation of the newsletters, please contact us at [email protected].

10.1 MESSAGES THROUGH CONTACT FORM

By submitting your message in a contact form to the Company, you accept the present terms regarding the use of your email and your name by the Company.

The Company undertakes not to use this information for commercial purposes, nor to transfer it to third parties.

Attention: Messages sent using the contact form are not covered by any kind of privacy. Therefore, we recommend that you do not include sensitive information about you or third parties in your messages.

11. ORDERS

The availability and any offers of products or goods that appear on the Company's website are always valid until stocks are exhausted. The products are compatible with the current Greek legislation on cosmetics and the European Cosmetics Regulation.

The Company can not guarantee that all the information on the product packaging has been translated into all the official languages of the European Union. However, this information is available in Greek and / or English. For any problem regarding the product as well as for any information that may be needed, the buyer can contact the Business at the Customer Service E-shop at 2253072211 on Mondays to Fridays from 09:00 to 17:00.

Each order means the acceptance of the General Terms and Conditions of Sale and the acceptance of the General Terms of Use of the Website, Personal Data / Privacy and Use of Cookies without any reservation regarding these terms and any special agreements between the parties. The correction of possible errors in the order is the responsibility of the buyer.

How to Order:

Online
Phone

11.1 Order processing - Price policy

The placing of an order constitutes the conclusion of a distance contract, applying the relevant legislative framework (article 4 L.2251 / 1994, as it is in force). Ordering products automatically implies an obligation to pay the amount of the order on behalf of the Consumer. The products are priced at the amount of their value at the time of submission of the order by the consumer. Then, with the registration of his order, he receives an online message from the company with details of his order and its confirmation with relevant information such as:

(a) the product of the order, (b) price, quantity, VAT, (c) method of payment and delivery and (d) the right of withdrawal.

This message can be saved by the consumer.

Orders and shipments of natural products or goods are accepted both in Greece and abroad. Orders are executed by the Company during business hours (09:00 am - 17:00 pm) except Saturdays, Sundays and holidays. Orders received outside of business days and hours will be processed on the next business day.

The listed prices of the products / goods are the final ones (including VAT). These prices do not include shipping costs, which are additionally invoiced at the price of the purchased products. Shipping costs are proportional to the volume of the buyer's order. The Company reserves the right to change prices without prior notice to the customer. Regardless of price fluctuations, the customer always pays at the time of receipt of the product / goods, the price which was agreed at the time of finalization of the order.

11.2 Order cancellation / return of products and goods

I. Returns of products / goods charged by the Company

Return of products or goods charged by the Company is accepted only in the following cases:

In all cases in which the order was erroneously executed through the fault of the Company (error in ordering, invoicing or shipping). In this case, the customer must not accept the receipt of the product / goods from the beginning. Products / goods must be returned in excellent condition, sealed, complete, unused and undamaged. Products must be returned in their original packaging.

In the event that upon receipt it is found the existence of any defect on the products, the Company must replace these defective products. The user must inform in writing by sending an e-mail to the address [email protected] within fourteen (14) working days from the receipt of the defective products. Defective products must be returned to the Company immediately to prove the user's claim. Any shipping costs for the replacement of the products but also for the return of the defective products to the Company are borne by the latter. If it is found that the defects mentioned by the user occur, the Company must proceed to the replacement of the defective products or the return of the money paid immediately, no later than fourteen (14) days after receipt by the Company of the defective products.

The user must complete the withdrawal form (Return Form) within fourteen days. In case he does not do so, he loses any right against the Company to demand the shipment of the correct product or its replacement with another without defects or to request a refund of the money paid for the purchase of the said product.

11.3 Withdrawal - Returns of products / goods at the customer's expense

Return of products / goods charged by the customer is accepted within fourteen (14) calendar days from the date of delivery to the customer, in cases where the customer in good faith and without abusing the relevant right changed his mind and no longer wants to buy the product / goods using the right of withdrawal. The right of withdrawal is exercised with a clear statement of the consumer to the electronic address www.mysense.gr. The return of the products / goods by the customer himself to the headquarters of the Company is allowed after consultation. The returned product must be in excellent condition within its original packaging, must not have been damaged and must be accompanied by all the documents proving the transaction (Shipping Receipt / Invoice / Retail Receipt etc.) as well as the completed Return Form which is enclosed in the packaging of each order.

11.4 Modification of the order

Changes to orders are not accepted upon completion. If the customer wants a change, he must cancel the order (as long as it has not been finalized) and proceed with a new order.

11.5 Availability of natural products / goods

If any of the products / goods ordered by the customer are not available, the Company will contact him via e-mail and / or telephone, within a reasonable period of time from the placement of the order, to inform him of the possible delivery time. . In this case, the customer has the opportunity to request the cancellation of the order of the product in question. Any remaining part of his order will be executed normally. In case of inability to provide, then, following the above information, the order is considered non-existent, without any liability for the Company.

11.6 Receipt of order

Delivery of the product / goods is made only to the buyer and it is required to show to the courier or to his personal pick-up point chosen by the buyer (Elta Courier Branch or Company store) the police ID card or passport of the person requesting the order. The order may be delivered to a third party who is legally authorized to do so. The identity or passport details are recorded by the courier / branch staff, who, in case of delivery to a third party, also keeps the authorization document.

The customer's signature on the relevant Delivery Note explicitly agrees that it is a complete proof of delivery of the order to the beneficiary.

12. PAYMENT METHODS

A. By credit / Debit card

The customer has the ability to pay for his orders by credit card. The customer trading with the Company is solely responsible for the correct, complete and true recording of his credit card details, and explicitly acknowledges that the Company bears no responsibility for these details or their proper use.

B. Payment by Paypal

The customer has the ability to pay for his orders through his paypal account.

C. Cash on delivery payment:

If the user / customer chooses payment by cash on delivery, the payment of the ordered product is made by the user / customer at the time of delivery, with cash delivered to the employee of the Courier Company, with a charge in accordance with the shipping policy.

In all the above payment methods, the customer has the option of issuing either a retail receipt or an invoice.

Invoice is issued to legal entities and freelancers, provided they fill in the following details in the comments when ordering:

Company name or professional name, address, VAT number, Tax Office, profession and telephone.

All orders, including taxes and mandatory contributions, are payable in Euro. The order of products implies an obligation of payment by the Consumer. Any bank charges that may arise are payable by the buyer. Any overdue unpaid amount will bear interest on the legal default interest. In addition, the Company reserves the right to cancel or suspend the entire order or delivery, regardless of its nature and level of execution, in case of non-payment or partial payment of any amount owed by the buyer, in case of fraud during the payment or in case of fraud or attempted fraud while using the Company's page. To combat online fraud, information about the buyer's order may be disclosed to any third party authorized by law or designated by the Company to confirm the identity of the buyer, the validity of the order, the validity of the payment method used and the selected delivery method. The Company uses the appropriate methods with valid encryption techniques to ensure the security of its transactions. The security of transactions is based on the identification of the buyer and the confidentiality of the submitted data. All payments made using a card are processed through the electronic payment platform "Stripe" which uses TLS 1.1 encryption with 128-bit encryption protocol (Secure Sockets Layer - SSL). Encryption is a way of encrypting information until it reaches its intended recipient, who will be able to decrypt it using the appropriate key. This encrypts all customer / consumer personal information, including credit card number, card expiration date and other card details, so that they can not be read or changed when transferred over the Internet.

13. DELIVERY OF PRODUCTS - GOODS / SHIPPING COSTS - COD

Delivery time

Delivery of natural products / goods is completed within 1-4 next business days from the day of completion of the order and depends on the availability of products and the method of delivery chosen by the buyer. In exceptional cases of remote geographical locations and if the customer has been previously informed, the delivery time may be extended.

Delivery method

1. The main way of receiving the natural products / goods of the order is through a courier company (Courier).
2. It is possible to receive the products (09:00 -17: 00) from the company itself without any additional charge to the user.

Shipping costs - COD

Where there are shipping costs - cash on delivery are clearly defined on the product / merchandise page and are borne exclusively by the customer.

For purchases of any products with a total cost of thirty (30 €) euros or more, the customer is not charged with shipping costs.

For purchases of any products with a total cost of less than thirty (30 €) euros, the customer is charged with shipping costs which are specified on the payment page.

Regardless of the amount of the order and in case the buyer chooses cash on delivery as a method of payment, there is no further financial charge.

Maintaining ownership

All products sold on the website are free from any legal or factual defect. Products that are modified, repaired, installed or added by the buyer are excluded from this warranty. The warranty does not apply to worn or damaged products resulting from shipment or due to improper and improper use. The Company retains full ownership of the products ordered through the e-shop until the full repayment of their value, but also the costs and taxes included in the invoice / receipt as well as shipping costs.

Modifications

The Company reserves the right to modify and update the General Terms and Conditions of Sale without prior notice. For this reason, it is recommended to every buyer and in general to every user to read the GOPP as well as the "General Terms of Use" of the Website at regular intervals. The order is subject to the BEPGs that are valid at the time of its placement.

Force majeure

If for reasons of force majeure (eg bad weather, strikes, social unrest) there is an inability to deliver the goods within the above time, the Company will contact the customer as soon as possible, so that the latter can tell him if wishes to complete his order late.

14. LIABILITY FROM THE USE OF THE PRODUCTS

For any product defect and for any damage caused to the user (positive or negative) due to its defect, the responsibility lies with the supplier of the product whose installation details (address, telephone, e-mail) are on the package and in each case is at the immediate disposal of the user if requested by the Company.

15. applicable law

The above terms and conditions of use as well as any modification, change or alteration are governed by Greek law. Any dispute that arises and which arises from the contractual relationship between the Company and the Customer, competent for its resolution are the competent Courts of Athens. This constitutes the entire agreement between the Company and the user / visitor of the website and binds only them .. For the out-of-court settlement of the dispute, the Customer can address the competent bodies of out-of-court settlement of consumer disputes, e.g. at the General Secretariat for Consumer Affairs of the Ministry of Development and Competitiveness (Pl. Kanigos, 10181, Athens, www.efpolis.gr, tel. 1520, fax: 210-3843549), to the Consumer Ombudsman (www.synigoroskatanaloti.gr, 144 Alexandras Ave. , 11471, Athens, tel. 2106460734, fax: 2106460414), to the Amicable Settlement Committees of consumer disputes (article 11 of L.2251 / 1994) based in the local Municipalities of the country.

According to Directive 2013/11 / EC, which was incorporated into Greek legislation by JM 70330/2015, the possibility of electronic settlement of consumer disputes with the Alternative Dispute Resolution procedure throughout the European Union is now provided. If the customer has a problem with a purchase made from the Online Store and resides in the EU, they can use this website (Online Dispute Resolution) for out-of-court settlement of the dispute. The certified for this purpose Alternative Dispute Resolution Body (ADR) is: European Consumer Center of Greece (ECC GREECE), Alexandras Ave. 144, 11471, Athens, +30 2106460284 + 30 2106460784 [email protected]. The Customer can contact the above body in order to guide him throughout the process of submitting and processing his complaint.

Any modification of the above terms can be made unilaterally by the company, with only its written incorporation here, without the need for any prior notice to the user / visitor.

16. CONTACT

For any clarification or additional information related to the Company and the products sold, users can contact the Service of the Online Store www.mysense.gr phone +30 2253072211. The Customer Service of the Company operates from Monday to Friday at 09:00 : 00 to 17:00.

17. COOKIES POLICY

This website uses cookies to identify the user. We use "cookies" for reasons mainly of statistics and systematization of their content. We do this to better understand how visitors use our site and to offer you a more personalized experience. We may collect statistics directly and through our partners during your visit.

Cookies are small text files that are stored on the user's computer device, do not process or exploit any data or file from his computer but are used only to facilitate the user access to specific services and for statistical purposes, or for marketing purposes. The user can configure his equipment so that he does not receive cookies, either in total or on a case by case basis. In such a case the user can not have further access to our website.

Cookies improve the functionality of our websites and help us make them functionally more efficient and aesthetically better. In this context, the number of accesses to a website, the number of individual websites viewed, the time spent by each user on our websites, the succession of the websites viewed, the search terms that led the user to its website are recorded. Business, the place from which the access took place, the browser used and the language in which it is displayed. Your computer's IP address, which is transmitted for technical reasons, automatically becomes anonymous and does not allow any conclusions to be drawn as to your identity.

Our websites may function satisfactorily without the acceptance of cookies. However, the rejection of cookies may make the use of our websites (or parts thereof) more difficult or less effective or, rarely, impossible. If you do not wish to collect information through cookies, you can use the settings that govern most web browsers, with which you can delete existing cookies and choose whether to automatically reject future cookies or decide to reject them. or accept any specific cookies on your computer.

The Company also reserves the right to use, in accordance with applicable law, the information it collects from cookies and the anonymous analysis of the pattern of use of websites by you, in order to display specific ads for some of its products on its websites (cookies). for use-based online ads).

The Company reserves the right to modify, in whole or in part, and to update the operation of its websites, including the manner in which information and data collected and processed by users are communicated to them.

You can find more information about cookies at www.allaboutcookies.org (http://www.allaboutcookies.org./).

If you continue to use this website, this will constitute your consent to the use of cookies.

IMPORTANT NOTE: By entering the website www.mysense.gr and any of its pages you accept the terms set out above. Thank you for choosing the MYSENSE online store for your purchases.